The city of Raleigh, North Carolina, uses digital tools to improve parking availability and seeks feedback from residents and visitors with obstacles and mobility challenges, including access to sidewalks and ease of parking.
“On June 16th, Voice collects user input when it scans QR codes posted near designated parking spaces by the Americans with Disabilities Act (ADA) in downtown Raleigh and completes a simple investigation,” explains Ashley Silver of Govtech. The data is sent to the Raleigh Parking Department for analysis, allowing rapid identification and correction of problem areas.
“Rawley’s IACCESS rollout follows years of efforts to set up ADA-designated street parking spaces expanding from 16 to 28 in 2018. There were early gaps in that approach, including a lack of direct insight from those who used the space.
For now, the city plans to use the tool only for ADA parking, but it can be expanded to other areas based on its success. “The city plans to review results for the early implementation phase next year, and according to Howard, it will measure participation and assess whether infrastructure changes or types of operational shifts are emerging.”
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